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IT Helpdesk Support - Kuwait (2-4 Yrs Experience)

18 May, 2025

📢 #Hiring | IT Helpdesk Support

Location: Kuwait
Industry: Information Technology
Company: Hassana Abul

🔍 Qualifications:

Bachelor’s degree in IT, Computer Science, or a related field
2–4 years of experience in the IT field
Proficiency in Windows OS and basic networking concepts (LAN/WAN, TCP/IP)
Strong ability to diagnose and resolve technical issues
Excellent problem-solving and communication skills
Bilingual (Arabic & English) is a must

🛠 Responsibilities:

Receive and respond to IT support requests from internal users
Log and assign tickets to relevant IT teams (Support, Network, System, ERP)
Provide basic troubleshooting: password resets, email setup, software installation, and connectivity issues
Follow up on open tickets to ensure timely resolution
Track work orders and monitor ticket progress
Coordinate between IT teams for smooth task handling
Prepare and maintain documentation (meeting minutes, internal reports, technical logs)
Communicate with vendors to request or follow up on quotations

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